Frequently Asked Questions


I have a credit account with the online merchant, can I still order online?

Yes. Just use your credit or debit card when you are taken to our payment gateway.

Do you offer quantity discounts?


Yes, sign up for an online account & request a discount.

What does it mean to sign up / why save my details?


You are signing up to enable us to provide you with personalised purchasing terms & discounts.

I’ve forgotten my password & username, what can I do?


Go to the password request page, enter your Email address and your login details will automatically be sent to you.

What happens to my credit card number when I place an online order?


Before approving any payment, our online payment gateway, Sagepay or Paypal, will check your card details for the correct billing address, postcode and card security number. These must match up with the registered details of the card owner before processing payment.

Can an order be delivered to an address other than my billing address?


Yes. When completing your order, your will be given the option of entering an alternative address for delivery.

Can you supply me with an item I have seen elsewhere?


Yes. Email details of what you are looking for to or call our customer service team on 0800 085 6665 and we will source them for you.

Can I order out of stock items?

Yes, If you have seen an out of stock item on our website, Get in touch via email : or call our customer service team on 0800 085 6665.

Can you get hold of Specialist Items?

Yes, again get in touch via phone or email.